Terms of service
Thank you for shopping with us! We hope you are happy with your purchase. However, if you are not completely satisfied, we are here to help.
Return Policy
- Return Process:
- To initiate a return, please contact our customer service team at [las.information1@gmail.com]. or #966543070111 You must provide your order number and reason for the return.
2. Eligibility for Returns : Items can only be returned if they are defective due to manufacturing or design faults. If the issue is not related to these faults, the item cannot be returned.
3. Return Period: You have 2 days from the date of purchase to initiate a return.
4. Exchanges: Customers can exchange items for another item of equal value or higher. If the new item costs more, the customer must pay the difference.
5. Condition of Items: All returned items must be in their original condition, unused, and in the original packaging.
6. Shipping Costs: Customers are responsible for all shipping costs associated with returns and exchanges unless the item is defective.
7. Non-Returnable Items:
- personalized products
- Gift cards
8. Refund Process: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.